Privacy policy

Privacy Policy

This Privacy Policy describes how MerchBay (operated by Merchbay Ventures, Vadodara, Gujarat) collects, uses, and shares information when you visit or make a purchase from www.merchbay.in.

Information We Collect

When you place an order or interact with our store, we collect the following information:

  • Name, email address, phone number, and delivery address (collected at checkout via Shopify)
  • Company name and billing address for GST invoice generation
  • Logo files and branding assets uploaded by you for product customisation
  • Payment information (processed securely by our payment gateway — we do not store card details)
  • Device and browsing information collected automatically (IP address, browser type, pages visited) via cookies and analytics tools

How We Use Your Information

  • To process and fulfil your order, including producing customised merchandise
  • To generate and send GST invoices
  • To communicate order updates, mockup approvals, and delivery tracking
  • To improve our website and customer experience
  • To comply with legal and tax obligations under Indian law

Sharing Your Information

We share your information only as necessary to fulfil your order:

  • Payment gateways — to securely process your payment
  • Courier partners (Delhivery, BlueDart, and others) — to deliver your order to the address you provide

We do not sell, rent, or share your personal information with marketing partners or unrelated third parties.

Logo Files and Branding Assets

Logo files and branding assets you upload are used solely to produce your ordered merchandise. These files are stored securely and are not shared with any party other than our in-house production team.

Data Retention

We retain your order information and GST records for a minimum of 7 years as required by Indian tax law. Logo files are retained for the duration of your relationship with us and for a reasonable period thereafter to facilitate reorders.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at hello@merchbay.in. Requests relating to GST records may be subject to statutory retention requirements.

Cookies

Our website uses cookies to improve functionality and analyse traffic. You may disable cookies in your browser settings; however, some features of the site may not function correctly without them.

Contact

MerchBay — Merchbay Ventures
G/F Mahavir Complex, Navrang Cinema Road, Vadodara, Gujarat – 390001
Email: hello@merchbay.in
WhatsApp: +91 95863 65656

Last updated: June 2026