Privacy Policy

Effective Date: June 2026
Business: MerchBay.in — operated by Kushal Uniforms & Gifting Solutions, Vadodara, Gujarat, India

1. Information We Collect

When you place an order or contact us, we collect:

• Name, company name, and contact details (phone, email, address)
• Logo files, artwork, and branding materials you share with us
• Order history and product preferences
• Payment details (processed securely — we do not store card information)
• Device and browsing data via cookies when you visit our website

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send digital mockups and order confirmations
• Communicate about your order status and delivery
• Issue GST invoices
• Send relevant product updates and offers (you can opt out at any time)
• Improve our website and service quality

3. Sharing of Information

We do not sell or rent your personal data. We share information only with:

• Logistics partners for order delivery
• Payment gateway providers for secure transaction processing
• Production partners for order fulfilment, under confidentiality obligations

4. Artwork and Logo Files

Files and designs you submit are used solely for producing your order. We do not use your logo, brand name, or artwork for any purpose other than your order without explicit written consent.

5. Data Storage and Security

Your data is stored on secure servers. We use industry-standard encryption for data transmission. We retain order data for the period required under Indian accounting and GST law (typically 7 years).

6. Cookies

We use cookies to improve website experience and track analytics. You can disable cookies in your browser settings, though some features may not function correctly.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by writing to us at hello@merchbay.in. We will respond within 10 working days.

8. Changes to This Policy

We may update this policy periodically. The effective date at the top of this page will reflect the latest version.

9. Contact

Kushal Uniforms & Gifting Solutions
Vadodara, Gujarat — 390001
Email: hello@merchbay.in
WhatsApp: +91 95863 65656